ONLINE RETURN POLICY
Returns are accepted within 10 days of receipt - for items that have not been worn, altered or washed, with all tags attached - for a refund.
The following categories are FINAL SALE:
- If you are not completely happy with your hiptique online purchase, click on the link to request a return authorization (RMA) number and follow the instructions provided here: START A RETURN
- Please have your order number handy (Mom always suggests keeping a copy for your personal records). All returns must be authorized and assigned an RMA. You must request an RMA within 3 days of receiving the package to stay within the 10-day Return Policy.
- To return or exchange item(s), send package, insured for the full value of the item(s), with original packing receipt and RA number to:
2727 MAIN STREET
SANTA MONICA CA 90405
- Customers are responsible for return shipping charges.
- Packages returned without a tracking number are the sole responsibility of the shipper.
- Items sent back without RMA # will not be accepted or approved for return.
- Any item(s) with an indication of wear or use cannot be refunded and will be returned at the cost of the recipient. See below for Return Tips.
- Items purchased online may be returned or exchanged in a hiptique brick & mortar store, if accompanied by the original packing receipt. REFUNDS CANNOT BE ISSUED IN STORES.
- Original shipping costs will not be refunded.
- Upon receipt of returned merchandise, customers will receive a refund to the original purchaser's credit card or online credit. Refunds will be processed in the original form of payment within 7-10 business days. You will be notified via email to the address associated with your account when this transaction has taken place. Your banking institution may require additional days to process and post.
**We reserve the right to refuse merchandise returns if it is past the 10 days of receipt of package or procedures are not followed**
IN-STORE RETURN POLICY
Items purchased in-store can be returned within 10 days of receipt - for items that have not been worn, altered or washed, with all tags attached - for store credit only.
The following categories are FINAL SALE and cannot be returned or exchanged: