FAQ AND MORE BABBLE
TIPS FOR KEEPING ITEMS IN RETURNABLE CONDITION
Please be mindful of make-up or deodorant rubbing off on any tops or dresses. Any make-up found on returns will not be accepted. Do not remove price tags; we will not accept items without attached hiptique price tags.
Shoes must be in original packaging and original condition. Please note that shoes may be pulled from boutique stock that may have been tried on within the store. This might contribute to minor scuffs on the sole, which should not be considered worn. We suggest trying shoes on over a rug or carpet to avoid any major scuffs.
Shoeboxes may NOT be used as shipping boxes.
We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
When will my credit card be refunded?
A refund transaction will be processed after the package has been received and approved for refund. Refund will be processed in the original form of payment or online credit. You will be notified via email when this transaction has taken place. Please keep in mind your banking institution may require additional days to processes this transaction.
Am I allowed to exchange merchandise?
Yes, we accept exchanges. You will still need to request an RMA number for the return. If exchange merchandise is unavailable, we will refund the cost, not including original shipping.
If I receive an item as a gift, do I still need an RMA number?
Yes, all returns must have an RMA number.
What if the contents of the package are damaged or the wrong size/color/item?
If we didn’t have our second cup of coffee and made a mistake on your order, please notify us within 3 days of receiving your package. We will be happy to correct our mistakes and beg for your forgiveness.
Are there types of merchandise that cannot be returned?
The following categories are FINAL SALE:
If these items are sent back, they will be returned at the cost of the recipient. Please e-mail firstname.lastname@example.org if you have any further questions regarding returns.
I placed an order but now it is unavailable. What is going on?
All online orders are pulled from our brick & mortar boutiques. We work incredibly hard to keep our inventory accurate, however, there are times when we have made an error. If this happens, we will contact you immediately and give you a full refund, including shipping charges.
Can I cancel an order?
Once an order is placed it cannot be cancelled. Please beware of shopping after too many cocktails. (Personally that is when we do our best shopping but you’ve been warned).
Can we become friends??
ABSOLUTELY – when you order from hiptique you will automatically be added to our email list. You will receive our emails on new arrivals, sales and invites to our fabulous parties. If you choose to part ways at any time, just click ‘Unsubscribe’ – we promise, no hard feelings. We also promise to never give away any of your secrets or email address, no matter how nicely we are asked.
We would love for you to follow us on Facebook and/or Instagram.
We would love it even more if you tagged us in your photos, looking stunning in your new hiptique outfits.
We know you have a lot of choices when you shop and we truly appreciate you even checking out our site (& reading the fine print!). We are truly a small business, locally owned and part of the community. We work hard to make you not only look great but to also feel amazing. We believe shopping should be fun and not stressful. We are always available to answer your questions or concerns.
We welcome you, your friends, family and especially your pups to visit us in one of our stunning brick & mortar boutiques. We truly appreciate you and your business and your help in spreading the word.
Regardless of whether you buy at hiptique or another boutique – PLEASE be conscious of BUYING LOCAL. It really does make a difference in your community and boutiques will always make it special.
Who is that cute dog throughout the website and how do I get one?
I am Dexter! (aka Monkey, I answer to both). I am a sweet ball of love and although I won’t leave my Mom’s side, I know where you can find lots more just like me. Please ask us! Nothing compliments a new outfit better than a rescue pup.